Privacy Policy

Highwater Agency, LLC (“Highwater”, “we”, “us”) respects your privacy. This policy explains what information we collect, how we use it and the choices you have. Effective date: October 18, 2026.

Information we collect

• Contact details you give us, such as your name, email address, mobile phone number and service address.
• Details about the services you request from us and our communications with you, including calls, emails and text messages.
• Basic technical information when you visit our website, such as browser type and pages visited.

How we use your information

• To provide, schedule and support the services you request.
• To contact you about your service, including appointment confirmations, reminders, updates and replies to your questions.
• To operate, secure and improve our business and website, and to meet legal obligations.

Text messaging (SMS)

If you give us your mobile number and agree to receive text messages, we use that number to send you messages about your service, such as appointment confirmations and reminders, technician arrival updates, follow-ups on completed work and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with service providers that deliver messages on our behalf.

How we share information

We do not sell your personal information. We share it only with service providers that help us run our business (for example, phone, messaging, email and hosting providers), under obligations to protect it; when required by law; or to protect our rights and the safety of others.

Data security and retention

We use reasonable administrative, technical and physical safeguards to protect your information. We keep it only as long as needed for the purposes above or as the law requires.

Your choices

You can ask to see, correct or delete your personal information, or opt out of emails (use the unsubscribe link) and texts (reply STOP), by contacting us below.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed.

Contact us

Highwater Agency, LLC
Email: [email protected]
Phone: (215) 285-5163